Single-Instance Incentives

Suite

Customer Experience Employee Experience Strategy & Research

Product

Qualtrics

What's on this page

Warning: We recommend you take extra care when setting up surveys that involve incentives (e.g., with incentives described on this page, setting up anonymous raffles, or setting up your own incentive survey). Using the correct settings and configuration is essential to ensure that the incentives are restricted to your intended respondents. Without appropriate settings, it may be possible for people to take advantage of your survey distributions and claim the incentives. Please carefully review the settings you can use to protect your survey on the Security Survey Options page.

About Single-Instance Incentives

Incentives are a great way to increase respondent engagement and improve response rates. As the name suggests, single-instance incentives are only set up for one survey at a time. They allow you to reward your respondents for participating in your survey.

Currently, you can add incentives to your survey by integrating with:

BHN Task

Qtip: If you don’t see the BHN task, contact your Brand Administrator to make sure they’ve installed the extension.

Attention: The BHN task is not supported on FedRAMP brands because it does not meet FedRAMP certifications.

BHN Rewards (formerly known as Rybbon) helps you reward your survey takers with incentives. To use the Qualtrics-BHN integration, select the BHN Rewards task when setting up your workflow. You can click the information icon on the task to view support documentation and contact information for getting help.

For more information on setting up the Qualtrics-BHN integration, see this BHN support page.

Tango Task

Qtip: If you don’t see the Tango task, contact your Brand Administrator to make sure they’ve installed the extension.

Attention: The Qualtrics-owned Tango Card task was replaced with the Tango task described here, which is a third party extension owned by Tango.

Tango helps you reward your survey takers with incentives when completing your survey. To use the Qualtrics-Tango integration, select the Tango task when setting up your workflow. You can click the information icon on the task to view support documentation and contact information for getting help.

clicking the tango task to view support information

For more information on setting up the Qualtrics-Tango integration, see this Tango support page.

FAQs

Is there a minimum amount of incentive I have to include?

There is no minimum enforced by Qualtrics for Single-Instance Incentives. Vendors themselves, such as Tango, may enforce a minimum. For questions about a specific third party product, clients should contact the vendor directly.

Can users award incentives retroactively?

No. Single-instance incentives are awarded as the result of a survey response and respondents will be awarded the incentive through a redirect to the vendor’s website.

What are workflows? / Where are actions?

Actions have been renamed to workflows to better represent the product experience and to reflect how users engage with the product. See the Workflows Basic Overview page for more information about using workflows.

There are no changes to workflow functionality as part of this update.

How can I tell the difference between first party and third party extensions? Where do I go for support for either kind?

See a detailed explanation under Support for Third Party Extensions.

How do I add or remove an extension from my Qualtrics account?

For guidance on adding extensions, see Installing Third Party Extensions. For guidance on removing extensions, see Uninstalling and Removing Third Party Extensions.

Was this helpful?

The feedback you submit here is used only to help improve this page.

That's great! Thank you for your feedback!

Thank you for your feedback!